A group of young residents from the Upper East Region has called out MTN Ghana over what they describe as neglect and poor customer service accessibility.
They allege that the telecommunication giant’s current office setup in the region is inadequate, forcing customers to endure days-long waits for basic services.
The aggrieved individuals, including students and other affected customers, are urging MTN Ghana to either expand the existing office space in the regional capital or establish additional branches in various districts to alleviate the strain.
Rebecca, a student from Bawku, recounted her experience of arriving at the MTN office in Bolgatanga at 7 a.m. with her friend, hoping to replace their SIM cards and return to school in time for their lessons.
Unfortunately, they were met with long queues, only to learn that some people had been waiting for days without being attended to.
Their academic plans for the day were disrupted as their hopes for prompt service faded.
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Another frustrated customer, who had traveled from Zorko in the Bongo district, expressed dismay over the situation.
Speaking to Newsnetgh.com, he called on MTN Ghana to open district-level offices to reduce congestion in the regional office.
The group is demanding immediate action from MTN Ghana’s leadership to address these concerns, highlighting that the current state of service delivery is unacceptable for a leading telecommunications provider.